Frequently Asked Questions
What equipment do I need for my child to participate in a teletherapy session?
You only need a device with a built in camera/microphone (preferably a touch screen, such as an ipad, but can be done with a regular laptop or desktop) and internet connection! Our teletherapy platform does require the latest version of Google Chrome web browser (it is unable to operate on safari or other browsers). At times, a printer may be needed to print out activities for a session.
If you have equipment/toys at your house that would be beneficial for a treatment session, the therapist may request that these items be available during a session.
Does an adult have to be present during teletherapy sessions?
The majority of the time, we require an adult to be present to help guide the child with therapy activities. We also find that parent participation during sessions is incredibly beneficial for the child's progress and parent education. An adult may not be required during sessions if a child is old enough and able to participate in sessions without supervision.
Do I need to get a referral from my doctor?
For private pay, a physician's order or referral is not required.
Physician orders/referrals are typically required for insurance reimbursement needs only.
For Tricare/Humana- North Carolina, a referral for speech therapy and/or occupational therapy will need to be sent to Treehouse Therapy in New Bern, NC. When we receive the referral, we will call you to schedule your child's appointment.
For Medicaid or BCBS of North Carolina, an order from your doctor for speech and/or occupational therapy will need to be faxed to 910-705-8269. When we receive the physicians order/referral, we will call you to schedule your child's appointment.
How is payment processed?
For private pay, you will be cued to submit payment before each online appointment. When logging in for your appointment, you will be directed to the virtual waiting room where you will submit your payment by a click of a button via our secure system using Stripe.
For insurance clients, you will be responsible for paying any copays or coinsurance before each online appointment. When logging in for your appointment, you will be directed to the virtual waiting room where you will submit your payment by a click of a button via our secure system using Stripe.
How is feeding therapy addressed with teletherapy?
These can be fun sessions! The therapist will send you a small list of grocery items to get in order to participate in food prep or food play with your child during the session. The computer device or ipad will need to be located in the kitchen area for the therapist to guide the child and parent with the food/cooking activity and therapeutic strategies to address feeding issues during the session.